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ExtraView Customer Support is committed to making you and your organization successful. Your critical processes and workflow are running on ExtraView technology. You need innovation, reliability and solid expertise on your side. ExtraView Corporation is constantly raising our level of service to ensure your success. We provide the tools and resources to make your teams more productive. Our customers trust critical processes to us. They depend on the industry-leading technical support and operations management expertise from our industry-leading support team. Support and maintenance agreements are available offering levels all the way up to and including 24 x 7 x 365.
Features
Customers who are covered by maintenance and support services receive:
- All software updates, patches and enhancements
- Timely and professional responses to questions, issue notifications, and enhancement requests
- A variety of convenient means to communicate with the support team, including phone, email and the Web
- Unlimited access to the ExtraView support site (implemented with ExtraView itself) where customers:
- Submit support requests
- Check the status and add comments to a request
- Perform comprehensive searching and reporting on requests submitted
- Access the extensive ExtraView documentation libraries
- Access to a host of training resources and scheduled classes, many of which are provided free of charge
- 24 x 7 x 365 operational support for supported customers
We have the expertise to support every team, every project, and every workflow running on ExtraView technology. Professional services are also available to supported customers to extend the functionality and integration of ExtraView to implement your business processes.
Access to ExtraView Support
Documentation & FAQ
As a feature of ExtraView, users have access to full Documentation and User Guides. The ExtraView documentation is provided to complement the ExtraView software. It is organized first by version and then by each guide within the version.
Professional Services
The ExtraView team includes Professional Services Consultants who have domain knowledge of many industries and who are experts in implementing ExtraView solutions. They are available to consult with your company to assist in the implementation of ExtraView solutions. Their skills include business analysis, requirements gathering, configuration, customizations with Java and JavaScript, integrations and training.
Training
There are many avenues available for ExtraView training. From free daily webinars to on-site classes, training is available in modules from end-user training, to administrative training, to training with ExtraView's customization features.
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